If your product does not work, arrives damaged, or does not meet the expectations that we have set forth, we have a procedure that is easy to use and guarantees satisfaction.
I ordered the wrong size/color or I changed my mind.
Please call our customer service line, or send an email to the address listed below, to let us know that you would like a refund. All returned items must be in "as new" condition. “As new” means that the product is in the same condition in which you received it. Please return the item in the original packaging including any manuals, cabling and accessories in saleable condition. Items to be returned must be unused and unmodified in any way. Depending on the supplier,some will charge 25% restocking fee.
Please note that customer is responsible for shipping fees. All returns/exchanges must be submitted within 30 days of the date we shipped out your order. Returns are processed within 2-7 business days from when they arrive at the warehouse. Depending on your bank, refunds can take up to two weeks.
Something is wrong with my order.
Please call or email us using the contact information below. Have your email confirmation ready when you call. Claims must be made within 30 days from when an order was purchased.
I think my product is defective.
Our manufacturers warrant every product they make to be free of manufacturer defects in materials and workmanship. Top Table Sports does not warranty and is not responsible for damages caused by misuse, abuse, accidents, the natural breakdown of materials over time, or problems that may be reasonably expected with normal wear. Items have differing warranty lengths that can be found on specific product pages. If you have any questions please contact our support team.